Card not delivered yet. Card delivery status not shown on the app


I ordered my card 1.5 weeks ago and I haven’t received it yet. Also, I don’t even know whether I will be getting it since there is no information on the app about the delivery status of the card.

Can you please let me know if the card is on its way? I live in Germany.


Hello, I have the same issue : I ordered a card 3 weeks ago and I still not have received it. It was supposed to be delivered on 4th august 2017 in Paris…

Me too. This is ridiculous. Order my card when Fraud was committed on account so had to cancel last card. The card was due 26th July. That card still hasn’t arrived. Support said there was a problem with some card and should order a new one. Did that and that was due August 26th. All support can say is “soon” “sorry” and advise to order a new card. Just ordered a new card now, let’s see what happens. I am travelling next week and need a card for holidays. Thankfully I have another account with a real bank, which after this experience, I’ll deffo be keeping. Also, I am paying €6 per month for this mess…

Same here! First card was ordered and a change to the address done - card useless, free option expired after the change of adress, even though it happened before the card was shipped within a few minutes after ordering.
Second Card ordered and paid, after 1 months, card hasn’t arrived. Card ordered again (3rd time) supposed to arrive yesterday. The app showed on Friday already that it had been delivered. Card still hasn’t arrived!

Same here! I order my first card in july 2020. Today I ordered the card for the fourth time and money was taken from the account. Why? I initially paid for a card that didn’t arrive, and when I ordered it for the fourth time, other money was taken from me. I did not receive the card at all and I could not lose it to pay for it.