Card not authorised


#1

Hi, I have tried to top up my account with two credit cards and one debit. Most of my credit cards are Costa Rican but one of them is Spanish. They are all mastercard or visa. Help?


#2

Hi @mokali.

You can top-up your Revolut account with a debit or credit card issued in the EEA. We currently support Mastercard or Visa Credit cards to top-up. Please note, credit card top-ups will be recognised as a normal card transaction, not a cash advance.

Unfortunately, some Maestro, pre-paid debit cards and American Express are not supported.


#3

Thank you Andreas.

I´m trying to use a Spanish debit card and it still won’t authorise it.


#4

Is it a prepaid card?


#5

Hi, this is also a problem for me. MY visa debit was working for 3 weeks. When i tried to top up it just started to not work and not be authorised. I thought it was the WiFi connection but I have tried in different areas now and it doesnt get authorised. I added a credit card (mastercard) and I was able to add this card to my account but the top up was refused. It seems to be a problem with revolut rather than my banks, What shall I do to overcome?
Regards
Damon