Card not arrived after 3 weeks

Hi there!

I’ve ordered a Revolut card 3 weeks ago when delivery was free of charge but I haven’t received it to this day. The FAQ said that if it’s been 2 weeks and the card hasn’t arrived yet I should mark it as stolen and order another but, if I try to do that, the application says it will charge me for the shipping.

What can I do to get my original card delivered or another one delivered with the same offer (free shipping)?

Thanks!

Hey. Please contact support via the in app chat.

Hi there. I’ve been in touch via DM, please check your inbox.