card has been blocked and no live agent in app to reply


#1

my card has been blocked and required 4 digital code; however, after entering 4 digital code i found in my bank statement, it’s still blocked. and today no one reply in the app at all.


#2

Send mesage to @AndreasK he will be able to help :slight_smile:


#3

Hello Ares, I tried to msg @AndreasK but cannot find the way to msg him. Maybe i’m a newbie here so have been limited to ask viz msg?


#4

That’s the exact reason, @Veronna :slight_smile:
You’ll have to either wait 24 hours or ask @henrikbjorn to help you out manually unlocking your DM “abilities” :wink:


#5

Ahh,sorry you need to wait 24hrs to write private messages.
I tagged him in your thread,so he should reply :slight_smile:


#6

Hey Veronna. You should now be able to send a direct message to Andreas. Go to his Profile and in the top right corner there is a message button.


#7

it works now, i could send msg now! Thank you all for the help!


#8