Hey, first of all you have to wait for the 
investigation. In the meantime I would suggest you to try pull the money back using your Barclays CC.
I think that you will eventually get your money back.
And hey, make sure you update us frequently!
This definitely is a bit scary; one thing Iāve noticed is that cards usually have higher limits than really required. Iāve switched to adjusting the limits of all my cards to quite low values; yes, this requires me to change them in case I book a holiday, but that sounds like less trouble compared to what I read hereā¦
2 Likes
Exactly this is unacceptable.
10 Likes
I have read this out of curiosity and i would like to leave some advice for all that will read in the future.
Add a virtual card its free and wen you make an online payment or simply pay using an insecure device you can simple remove the virtual card and add a new one you will receive new card number new expiration date and cvv. From what i understand from support this can be done a limited number of times per month but its a lot better then ordering a new card, also wen you don`t use it you can simply have it frozen no issue and you can still use your physical card.
Just to prove a point this is a card that i made never used and by the time i am posting this have replaced just to prove a point.
PS First remove the virtual card and then add a new one so its free.
If you add a second one without removing the first one you will have to pay.
2 Likes
Keep in mind you have limited virtual creations per month, I think 5 or lessā¦
2 Likes
I thought virtual cards were chargeable at Ā£4.99
for standard members?
They are chargeable at Ā£4.99 or 6ishā¬ to my knowledge too
No - checked with support and first virtual card is free, even for standard members. Added on the app and it is indeed free.
I meant for a non-first card 
If you delete the first one and add another one, itās still free
Maybe you doing it wrong? You can have 1 active free card as free member. I just tried it now. I already have virtual card which I used, tried to add new one and app asked me to pay or upgrade plan. Then I just deleted my already present virtual card and added new one - for free.
People are using them as disposable virtual cards - which is the premium feature
I donāt care if you want to pay 4.99 per virtual card go ahead thatās something Revolut can offer if people want
Are you ever gonna stop whinging about the same old thing?
5 Likes
When people realize what in complaining about and donāt ask
It isnāt a loophole. It is a deliberate feature (hence the 5 per month limit) that has existed for a long time. It is not the same as Metalās multiple virtual + disposable cards: There is the 5 card limit, and there is the inconvenience of having to delete and recreate the card manually. Additionally, you can only have one at a time, so you canāt use the card for regular recurring and tokenized payments, which reduces Revolutās overall value as a normal card service if you waste your one virtual card for this.
As a paying customer, you do not have these limitations, and thatās what you pay for. Nobody is stealing from you or Revolut, just as nobody is stealing from you when they retrieve 2 x 200 from an ATM in two months, thereby āmimickingā the Premium feature to retrieve 400. Nowhere did they advertise that ādisposable cardā is a concept that cannot somehow similarly be done at the cost of the userās time and service usability.
Just choose the plan that works best for you. As a Metal customer, I know for me it has not been worth it for the past year, but that doesnāt mean I have to somehow make it worth by making other peopleās life harder, to give me some perceived relative value. That would not only be bad character but also plain stupid because I donāt really gain anything at all.
7 Likes
Hiā¦ exactly everything you have described has happened to me and I am finding Revolut not helpful at all. It is pretty scary that I have had the very same issues as you and for me something does not feel right about it. Itās exhausting trying to contact Revolut through web chat and on the odd occasion they reply the conversation just goes round the same loopā¦ can anyone offer any advice?
My bank account was hacked throug Revolut a quite big amount is transfered to someone I donāt know
1 Like
I noticed a transaction with an online shopping website I had not previously heard of charged to my Revolut card. I had nothing to do with this transaction and I had not authorised it.
I immediately cancelled the card in question and initiated the chargeback process with Revolut by completing the form in the app.
I have now a couple of weeks later had a standard e-mail from a āno replyā e-mail address telling me that āYour dispute has been unsuccessful; The merchant(s) provided us with documentation supporting their side and we cannot further proceed with the chargeback(s).ā
This is absolutely appalling. Any ādocumentā provided by the merchant cannot possibly have had any degree of validity or credibility to it, because the transaction was made fraudulently and was not made or authorised by me!
I am not at all happy that my account has been accessed fraudulently, and that Revolut have declined to correct this based upon some dodgy ādocumentā that I have not been allowed to see. What can I do?
Not a good bank they closed me out my account with Ā£5000 that Iām yet to receive Iām taking legal action