Card hacked but payment validated


#1

Hi,
My credit card has been hacked saturday, I blocked the card when I received the notification and I ask by chat to cancel the payment.
Today the payment has been validated !!

So now, please, how can I get back my money ? I don’t see how I can ask a refund.

regards,
Benoit


#2

Ask support for the chargeback form in case of card fraud.