Card got declined after trying to withdrawal


Tried to withdraw money from an ATM in Florida and soon after this the card stopped working and got decline trying to pay at Starbucks. What can I do? Chat support is not working


first of all, inform where you can withdraw money from - there is app called mastercard nearby - use it.
second, some traders do not accept the card since its prepaid debit card. Its rare but it happens


Does the app inform of any restriction on the Card section?
When the card is locked for security purposes, an “Unblock” button will be shown there :slight_smile: