Card got declined after trying to withdrawal


#1

Tried to withdraw money from an ATM in Florida and soon after this the card stopped working and got decline trying to pay at Starbucks. What can I do? Chat support is not working


#2

first of all, inform where you can withdraw money from - there is app called mastercard nearby - use it.
second, some traders do not accept the card since its prepaid debit card. Its rare but it happens


#3

Does the app inform of any restriction on the Card section?
When the card is locked for security purposes, an “Unblock” button will be shown there :slight_smile: