Card doesn't work when i have to write pin code

Hello,

my revolut card doesn’t work when i need to use my pin code but when I touch the card everythings okay. I think problem is in my card microscheme or something like this :slight_smile: how can I solve this problem? I need new card?

Hey Ginte, have you checked you have allow using the card with a pin under the security settings?

yes, I checked. One day I need 10 times to use pin untill accepted my card, other day enough 2 times, but never accept in first time.

This sounds like a faulty card to me. In case you’re on premium, you could order a replacement for free. If you aren’t I would complain about this and ask support if they could replace the card for you.

Hi All
I seem to have a faulty card. Even when I use it in the ATM it say faulty card, contact vendor.
How do I order a replacement card without spending €5.99, as thats the only option I can see.
Any help would be great.

Paul