I signed up for a Premium Account and immediately fell in love wth the app and the virtual card functionality; this product will save me a tonne of money I thought. All very optimistic until card delivery…
Card ordered on 21st Dec, posted 22nd Dec and expected delivery via Royal Mail (as a ‘premium‘ customer!) today / 27th Dec.
I never received the SMS with tracking details, which didn’t bother me too much, that is, until the card never showed up today.
I have heard very negatively feedback from friends on Revolut’s Customer Service and regrettably I join that fraternity.
I messaged a live agent named Vadym at 15:47hrs and didn’t receive even an acknowledgement until 16:30hrs, when Vadym then some what abruptly said “Please, wait a moment. I need to check some information”; does it really take c.40mins?
17mins later I finally get a supposed Royal Mail tracking number and link to track the item; seems fair enough, until I realise the tracking number (I send and receive a lot of mail through Royal Mail), is one character short. I then message Vadym again asking for the correct tracking number at 17:00 and here I am, still, more than 30mins later, with no reply.
This is enough to put me on the verge of just closing my account. Especially if this is Revolut’s interpretation of a premium customer service experience.
I will refrain from screenshots as it shows Vadym’s face and there is nothing to gain from shaming, but come on Revolut?