My first post here so bear with me!
I ordered a new card with express delivery on Sunday, but haven’t received it yet.
Contacted customer service through the app yesterday morning, still waiting for an agent to contact me.
Is this normal?
I’m going on holiday next weekend so I’m getting anxious about this and want to get the card ASAP. I’m also worried about this poor customer service from the outset. It’s frustrating to not be able to speak to agent on the phone, but I understand it’s a cost cutting exercise. However, the in-app chat is very poor.
Frustrated new customer