My card was declined but the money immediately showed as debited on my phone.
I was at the front of a long queue in Ikea (we are also on holiday in Portugal with my 2 small kids) I tried again, and the transaction went through and I’ve been billed the same amount twice.
That’s bad enough, what’s worse has been the total lack of suppport available.
Rita said they are extremely busy and an agent would be in touch in 2 hours.
That was 3 hours ago and Rita had frozen and is not responding to any prompts at all.
This was a chunk of our holiday spending money and it looks like I have no way of getting it back and no way of talking to anyone.
Really, really disappointed , this is my first trip using Revolut and have to say I can’t see how this business model will ever work if this is the level of service that I can expect.
What can I do?