Card declined but money still taken from account


#1

My card was declined last night but the money has been taken from my account. It isn’t showing as pending, it looks like a normal transaction.


#2

Happened to me before, especially in EM markets. it usually gets reversed or cancelled in 24-48h. Maybe wait a bit and if it is still there contact the support team


#3

Happened to me also at Intersport in UK. I pulled out the card too quickly and the money was taken. Took me around 12-24 hours to get the funds back from the authorization, without doing anything.
I suggest you to wait as support isn’t able to do anything about it. :slight_smile: