Card declined at 30,000 feet


#1

Hi there,

I tried to pay with my Revolut card on a flight from Belgrade to London this afternoon. It was a chip and pin machine. I entered the pin but the card was declined. I was able to use another card so it wasn’t a big deal.

Any ideas why, please?


#2

:r: (and other pre-paid cards) require a live connection to their server to authorise a payment. Unless the airline has a live Internet connection (Emirates are the only one I am aware of that does) then all pre-paid will be refused.


#3

Hi thanks for this. I’ve no idea if Wizzair has a live connection, but I’m guessing they don’t. However, my prepaid card beginning with M was accepted. I think they use the same card processing company as Revolut (WDCS). It’s curious.


#4

Revolut currently uses PaySafe but are moving to Wirecard.


#5

WDCS = Wirecard. I believe Revolut have already moved, because we now have the WDCS Ts & Cs.


#6

No sure if you’re correct on this. It’s not like no prepaid cards ever work on-board. Google it up and it turns out the majority of airlines say then accept prepaid cards.

Having said that- transactions like these always bring a level of uncertainty, even for normal credit cards.

Anyone have some other on-board experience with Revolut?


#7

Recently on a Thomas Cook flight I had to buy some water (FFS!) I offered my Revolut card (as a test) and the lady asked if it was a prepaid card. When I confirmed it was, she told me that they do not accept pre-paid cards, and I would have to use a “proper debit card”.


#8

Just don’t tell them its prepaid but generally yes prepaid card’s requires online access to verify the availability of the fund on the cards while for general cards the offline terminal just pre-authorise the transaction.


#9

This doesn’t explain why my Monzo card was accepted after the Revolut card was declined.


#10

Sorry for any inconvenience caused. It is true that due to a terminal not having online connectivity, the card may decline. Same can be said for toll booths and automatic petrol stations. Apologies for this guys! We can always double check a reason for decline if you contact us.


#11

Sorry for any inconvenience caused. It is true that due to a terminal not having online connectivity, the card may decline. Same can be said for toll booths and automatic petrol stations. Apologies for this guys! We can always double check a reason for decline if you contact us.


#12

OK thanks. It was no biggie - overpriced onboard drinks anyhow!


#13

Thanks @larysa.stachowicz I’ll remember that next time I’m at 30,000 feet :joy::rofl::grin:


#14

Once you’re safely on the ground of course!


#15

You’re right of course. I should have known better than to make this joke. Thank you.


#16

My Revolut card was refused on a flydubai flight. Nornal credit card worked well… Now I see the reason… good to know