card blocked after being declined


#1

I received my card yesterday, topped it up and tried to use it online. It got declined and blocked, why? and how do i unblock it?


#2

Hello @talialipmanowicz :slight_smile:

Is it asking you for any ID verification? :credit_card:


#3

Two things: did the notification tell you the reason why the payment was declined? It usually does. If it doesn’t, ask support. And: you can unblock your card by yourself in the app.