Card being declined!


#1

In New York and my card keeps being declined - need to use it! Please help ASAP


#2

Hey @Joec96 :slight_smile:

Does the declined transaction show up in the app?

Are you using the chip? Magnetic strip? Is location security enabled for your card? :wink:


#3

I’ve tried using both chip and pin and swipe! The transactions are showing up on the summary too


#4

Also Location security isn’t enabled, been using the card all week and it’s been fine


#5

What is the reason of declining the transactions? Do you have any message?


#6

It says ‘Your payment was declined, please contact support for more information’


#7

Have you contacted the support? Are you verified?


#8

Hi there. Were you able to get in touch with our in-app support team? If not, please send me a direct message with the phone number on your account.