Card been stuck on verify card for over a week


#1

Been trying to verify my card for over a week, even though it says it’ll take 10 minutes - contacted customer support multiple times with only the automated reply. No member of the team has contacted me. I am now currently on holiday and unable to use the card, therefore have no money.

Really need to get this sorted!!!


#2

Hello @ButtcheekB

Thank you for contacting us.

Could you please try to verify your account now and let me know?

Best,

Andreas K.


#3

Me too! I wonder why this bug persists?


#4

@AndreasK please could you help me. I cannot link my card to my app as it has been reviewing my details for days. I’m going on holiday soon and I won’t have any money if I can’t sort this. Thanks


#5

Same here. Have been trying to reach out via Support chat with no luck.


#6

Are you able to reach me via a direct message?


#7

I have the same problem.
Could you help me?
Thanks


#8

Same issue for me. Has been stuck for two weeks.


#9

I have the same problem, left multiple messages over last 24 hours and heard nothing


#10

Can you help verify my account please, been stuck for a day now and getting no reply on Chat. Thanks, Steve.


#11

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#12