Card Activation


#1

My card is about to be delivered in 5 mins but it does not appear to be “Posted” in Revolut App. How do I activate it?


#2

Hey @Dean111,
Once you get the card, you can try to contact support by typing “live agent” and they can check it, or delete card then re-adding it could help also.


#3

Thanks. I had an “hello” answer from the support and now they do not say anything. I know the pin, I have the card, wouldn’t it work if I go to an ATM to try it? My account is verified etc.


#4

Hey @Dean111 :slight_smile:

DO NOT delete the card and re-add it. Just try to do a Chip+PIN transaction anywhere and, if that fails, do a small withdrawal at an ATM. No need to contact support :wink:


#5

Gonna go and withdraw from an ATM. Thanks! Support doesn’t seem to work right now. :slight_smile:


#6

My bad, sorry, thought that could work.


#7

He would just have to get in touch with support to get it linked again :stuck_out_tongue_winking_eye:


#8

Consider that :r:'s support chat is currently experiencing an ongoing technical issue that’s affecting the chat functionality and therefore this might result in delayed response times or even no response at all.


#9

Went to the ATM and activated it. It’s great but ofc I’m always freezing it when I’m not using it. Superb toy! Sadly only 12-13k EURO per year but it’s ok. (Btw. Support answered in the meantime) :smiley:


#10

Saw a case when ATM didn’t really work for the guy, that’s why I was suggesting other things :slight_smile:
You can raise that limit by supplying corresponding docs to Revolut if necessary. :r:


#11

I received my first physical card today. It took only 5 days with standard delivery and I am very satisfied. But I am not sure if I already can use it (e.g: to withdraw money from ATM). The card security settings are all greyed out. It says: “All security options will be enabled when your Revolut card is delivered”.


#12

The first chip + PIN transaction will activate it. :wink:


#13

Thanks. I’ll try tomorrow. Maybe Revolut should change the text on the top of the security settings. :slight_smile:


#14

Isn’t there an explanation printed on the card packaging?


#15

Yeah, when you take the card out of the package you can see the following note: Use your card PIN for your first payment. I thought that I have to wait until the security settings are no longer greyed out.