Can't verify my identity even after contacting support


#1

I can’t seem to verify my identity as I uploaded the required images but was told they were not good enough quality. I went to re-upload them but it says that it is in the process of verifying my identity so I can’t re-upload. I waited a couple of weeks before contacting support and have spent the last 2 weeks being handed off to other support staff and an autoresponder bot that really can’t help me only quotes the FAQ that I have read through many times now. Does anyone know what I can do?


#2

Hi there. An agent will get back to you shortly via in-app chat.

Apologies for the delay.


#3