Can't verify identity / help!!!


Hi. I’ve been trying to verify my identity and the only way the app is letting me do this is by putting money on my account with a card that has my name on it. I did that 3 times in a row so now I have a ridiculous amount of money on my account and I’m still not verified… This means I literally cannot do anything with the app, and I need my money back! HELP!!!


There are two steps of verification (can be even three).

  1. Personal- you have to send them photo of your document (id or passport or driving licence) and your selfie

  2. Card used to topup (you have to provide four digits from last topup transaction- you can find this code in description in your bank)

  3. Source of your founds- if you want to increase your annual limit


Your account is actually verified :slight_smile: