Can't verify account and poor support


#1

Hi today I wanted to verify my account and then the verification has failed and the reason was the DOB does not match with your account. So i’ve sent a message through the in app chat and a operator said to me that the Belgian id card we’re not supported by revolut and he asked me about 5 time a picture of my ID card so I wanted to change of agent and he refused !


#2

So did you upload that picture?


#3

Yes a picture of the front of my card and the back and of my face holding the card but the agent keep repeating that my card is not supported ( I live in Belgium^^) and he want a passport but in Belgium a passport in not required


#4

If it is an official ID that should be sufficient.

Lets tag @AndreasK and @JessicaZ, they should be hopefully able to sort that out.


#5

Yes It’s an official ID, and the agent on the in app chat is getting on my nerves…


#6

Unfortunately you are not 18 yet :slight_smile: