Can't use my money


#1

I have sent 50k USD from my own personal bank account to the card. The amount is not verified. I asked for support because there is no clear guidance for verification process. RITA forwarded me finally a live agent (@Dominik). He said he cant help and somebody authorized will contact me. Nobody contacted me yet. There is no number you may call to reach an agent, there is no email adress to send an email. I am quite worried


#2

Hi there.

As I can see an agent replied to your in-app message just now. I’m sure we can get something sorted very soon.


#3

Hi Andreas,

Yes, I 've been contacted and I sent last portfolio report of my account
from which i made the transfer. Hope it will be sorted out. In the
meantime, I have blocked my card trying to reach somebody on the helpline
by mistake. is it possible to reactivate the card?

Thanks


#4

You can block/unblock the card from the card section of the app!


#5

Thanks .

Normally i am good at such things but i guess i am getting old :slight_smile:


#6

Nuh! :stuck_out_tongue_winking_eye:


#7

Hi Andreas,

sorry to bother you again.
I have submitted the requested documents but again i lost contact to my
live agent. As you are the only contact to whom i have email access, could
you please ask someone (preferably Grzegorz) to check the submitted
documents and give me a feedback

Thanks

Huseyin


#8

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.


#9

finally, the transfer is confirmed and the problem is solved.
Thanks, very much appreciated your help