Can't unblock card. PIN entered wrong 3 times.


#1

Hello, I am currently in Japan and was trying to withdraw money using my revolut card but I enterws my PIN incorrectly 3 times because I forgot what it was. I now know what it is, but need to unblock the card. I have tried contacting the in-app support but I only receive unhelpful automated responses.

Any help?


#2

Hey @maxgeorgiou14

Type live agent in the chat :wink:


#3

Hi there. I can see an agent was able to assist you. Please make sure the next transaction is made using chip & PIN. :slight_smile:


#4

worth pointing out that you can view your PIN under the “cards” section of the app


#5

Hi, I’m Riki. I’m abroad at the moment and my card has been blocked because I entered the wrong PIN 3 times. I already used the chat but nothing happened yet. This is the only card I have please could you help me?


#6

write live agent on the chat


#7

I have done that, but nobody answered


#8

sometimes Twitter seems to work too, but it’s a sunny long weekend in London and most agents are probably off duty


#9

Thank you Alejandro, do you know if there is a number I can call ?


#10

there is one on the back of the card, +442033228352, but I would expect the wait to be as long as on the chat… just a little bit more expensive


#11

This number is only for blocking lost cards. It’s an automated phone line and putting in the card number results in a blocked card.


#12

Hi, i have the same problem. Just arrived to Morocco, used wrong PIN and it’s blocked. No one is responding on the chat- this support really sucks:(. It’s my first day and have no money… Anyone from Revolut here that can support?