Can't Top-up


#1

Hi,

I can’t top up my account.
A message window pops up " We’re sorry, something has gone wrong. Please try later ".
Is that normal?
I’ve been trying for 5 minutes already and no luck.


#2

Hey @JoseLito :wink:

There’s plenty of messages about the ongoing card/app issues in the community :slight_smile:
It will be fixed soon


#3

This just happened to me. This is my first usage. I uploaded £xxx. The app briefly displayed the £GBP I’d uploaded, then flashed the error message
" We’re sorry, something has gone wrong. Please try later ".
Now the app is stuck showing “£0 Topped up so far” though my limit has changed. The app is stuck, I can’t do anything.
Help!


#4

Hey there. I’m struggling with the same problem. I’ve installed/uninstalled the application, added/deleted the VISA debit card, etc. trying solutions from FAQ, with no luck. I’m not able to top-up (this would be the first one and I would like to top-up in HUF), the result is always the same:" We’re sorry, something has gone wrong. Please try later ". Your help would be much appreciated. Thanks.