I couldn’t top up my card this morning, it said there was a problem and to try later, so I logged out and tried to log back in. It says there is a problem. I reinstalled the latest version of the app from apple store and still have the same problem. I am running IOS 10.1.1
“We’re sorry, something has gone wrong. Please try later”
Why is this happening?
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I’m seeing exactly the same. Before logging out and uninstalling/reinstalling the app was also showing an incorrect GBP balance.
Same here- can’t top up,can’t add a new card…
made a contactless payment half a hour before - successfull. Cant see it in the app right now
Seems to have been resolved, can top up now and a general message has been sent in the help channel …
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Hi
Is it working for you now ?$got problem on the app too. Does installing the app and installing again works ?
I had some connectivity problems earlier today also. Everything is working fine now, can you try and login again ?
There was a brief technical issue, however it is now resolved. If you still need help don’t hesitate to reach out to our in-app support team. Apologies for the inconvenience caused😣