cant take money from old account

#1

hi, my friend made transaction few days ago in to my account but i can’t log into my account, then i was trying to log in they created a new account on the same phone number(duplicate account), so now i cant log in into old account and i dont have revolut card so i don’t know how to take money out from account,i was trying to contact with custumer support but they didn’t give me any answer…maybe someone can advise what to do? how i can to take out money from that old account?

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