Cant´t top-up card


#1

Hi i´m triying to top-up my card with a mastercard, but apear the bellow message: “awaiting transfer”

I tried it with other card and appear the bellow message: “unauthorized operation”

Could you help me please?

Thanks


#2

Did you verify your Revolut account?


#3

Yes, maybe the problem is on my bank?


#4

Meybe you should try with another card if you have, but card must be registered to you. I suggest to ask support in the Revolut app.


#5

Hi @michelsacris

Could you please send me a direct message with the phone number linked to your account so that I can look into this?

Best,
Jessica


#7

Hi @michelsacris,

thanks for reaching out.
For your personal safety please send your number to Jessica via PM. You can send PM’s by clicking on the username and select “message”.

I flagged your post, so you can keep your number private.

Best,