I’ve given up on revolut because of this. It’s shit like this that makes me distrust fintech-banks. When you hold people’s assets and say “Oh we only have in app support and you must be signed in to contact support” just makes people who can’t sign in sound like you’re trying to take their money and run.
What about all the edge cases? What if I changed my phone number? What if I forgot my pin? People come to companies like revolut because they seek some degree of human support. Even banks have more than one channel of support for crying out loud. You’re supposed to be better