Can't receive payment


#1

Hello,

Revolut is great, but I’ve a little problem.
Some friends sent me money.
I got the e-mail with the link.
When I click on it, I am sent to the Revolut page where it ask me my country, then my phone number.
I receive the code well by sms, but once this one returned, I have the message “Please verify your account by going to More -> Profile -> Verification and limits”.

Do you know how to solve this problem ?

Thanks a lot !


#2

Hey. Is your account verified?


#3

Yes, account verified (it’s with the ID photo, isn’t it ?)
I have already paid with the virtual card, and made transfers from my credit card or even Paypal, all arrived well.


#4

Is it possible you have exceeded you annual top up limit? In that case you’d need further verification


#5

630 € charged until now, do you think it is that ?


#6

If you’re verified, then it should be 30.000€, so I don’t think it’s that. Have you tried reaching out to in-app support? Don’t forget to type ‘live agent’ in order to skip Rita, the chatbot


#7

Hi there. Have you managed to contact our in-app support team?


#8

Yes.
They said I can only receive money from friend by number of phone, not with email.
Thanks