Can't receive 6 digits verification code to login


#1

Hi there,

I can’t receive the 6 digits verification code by SMS to login. I’ve tried like a dozen of time to resend the code but in vain. The phone call just doesn’t work (maybe because I’m not located in UK). As for the in-app chat, it doesn’t work either. When I send a message, it shows the message with a red circled exclamation mark (to notify the message failed to be sent). At this stage I have no other option left but someone here to unblock me.
I have money on that account so I really need help.

Thank you


#2

Make sure to use the latest version of the app. You could also try to contact support via Twitter.


#3

Yes I have the latest version installed (4.19). My phone number is a Chinese one which may explain why I can’t receive the SMS. At least they should implement code verification by email as an alternative.


#4

I’m not sure if email would qualify as 2FA as described in the regulatory PSD2 guidelines.


#5

You’re right it doesn’t qualify as 2FA. Using a TOTP application to configure 2FA would do the job besides being more reliable than SMS. That being said, it’s not the topic of my initial post.


#6

Being in China are you using VPN? It can be necessary.


#7

An operator solved manually the verification code impediment. You raised a question about VPN even though I strongly think it’s not related since other API requests pass nicely through the Great Firewall (i.e online chat, currency converter, etc). However I am willing to help devs to figure that out.


#8

Hello Asno
Same problem here i tried for days to get the access code it just does not work.
I had the remove and reinstall the app because id verification did not work as well…
Can you help please
I l using an iphone 6


#9

I can’t really help with this. It might be a coverage issue. If not try with a VPN.


#10

Did it already with VPN does not work, and did it from my home in Belgium . Does not work at all.
I really think it is the iphone - app combination as i read that others solved the problem by using someone else’s phone… anyway revolut should react and solve the problem fast otherwise they are gonna lose at lot of clients…


#11

Solved.
Go to iphone settings/general/ restrictions and disabled all restrictions that you might have then the revolut app works like a charm