Cant obtain statement


#1

Hi.

I cant obtain Statement of transaction.
When I go into any of transactions I made (recent or old) and click blue Statement button nothing happens. It means screen blinks once for a second (even the top bar with wifi, network reception and time), loading spinning circle is shown for a half of second and nothing happens. Android phone, Galaxy S7 Edge, stock ROM, not rooted.
I cleared cache, uninstalled app and reinstalled from scratch but that didnt help.


#2

well? Maybe @AndreasK know the method to get some debug/error logs from app and send it to you?


#3

Hi there.

Could you please share screenshots of what you see?


#4

Actually cant share screenshots as there is nothing to show on them. clicking statement button does nothing, shows nothing - only whole screen (along with android notification bar) blinks for a fraction of second and nothing else happens. Looks like something is blocking/preventing revolut app to produce it.

How can I get some debug log or something like that to allow you see whats happening?