Can't login, don't have a UK phone anymore


#1

Hi,

I’ve recently moved to Australia and wanted to use Revolut for payments there. I have a UK bank card with Barclays and would like to top up using that card, but the problem is I can’t login to the app as I do not have the UK phone number anymore :frowning:

I also can’t get to the customer support as that requires to log into the app.

Can you help me please?

Best,
Vita


#2

Hey there @vkovanovic :slight_smile:

Did you change the phone number from the app beforehand or not?


#3

No, I had problems with the app itself (not refreshing the list of payments & topups) and wanted to clear everything so I clicked clear the data (idiot) and now the app is asking for a phone to login :frowning:


#4

Please see the post below.


#5

I can help! DM with your phone number associated with your account please.


#7

please can you also help me… i have the same problem, cant get into app because i have changed telephone number. sorry i can’t send direct message can’t seem to work out how


#9

sorry i don’t know how to direct message on here - please help


#10

I will do that for you :slight_smile:


#11

ok please allow access to account


#12

Could you please reply to my DM!