cant log in


#1

I try to log in but system asking to provide new picture and name, last name and date of birth. Even after that it is not possible to log in.


#2

@Discover1984 have you changed your account phone number? Are you getting the SMS code?


#3

No, I didnt change anything. I just tried to log in from different location
(as I am on vacation).
Anyway, the application does not work - when I write password it says
"something went wrong. Please try to log in later" and asks for picture,
name, surname and date of birth

14 мая 2017 г. 9:30 пользователь “Larysa Stachowicz” <
revolut@discoursemail.com> написал:


#4

Did this get resolved? I am in the same situation. I just get “something went wrong”. Can’t contact support, because app doesn’t work. Can’t call as that is not an option. So in short STUFFED.


#5

I downloaded the app today - tried to do the verification procedure and it locked. Now when I open the app and complete my 4-digit passcode teh screen goes black and I can do nothing - obviously cannot do in-app contact and phone number is only for blocking card… very poor! What to do? Steve


#6

An update to my previous post - I deleted the app and reloaded it, and now everything works OK. Steve


#7

Thank you that worked for me as well.


#8

Finally I did the same - deleted my application and reinstalled it. Then it
started to work normally.

написал:


#9

Apologies for the inconvenience guys, generally just killing and re-opening the application should help. And double checking your connection.