Since I changed phones I’ve been trying to get in in the app but I forgot my code and I don’t remember how much I topped up and whenever I try to get in touch on the forgot button and someone answers me my app shuts down and I can’t talk to no one. I’ve done this hundred of times and I’m from Portugal so it’s really hard for me to call to wtv number they have. How can I resolve this issue? I’ve been trying to search an email or something but I only found this. Please help me, I’m traveling in two weeks and I need access to this account.