Can't go through Free shipping card.

Vxc76 · 1 March 2018 13:51

Hello !

After the screen “order card for free” i click order card.
And then appears this one.

I can only go back or accept premium.

How can i order the card for free ?

I did not ask for the virtual one before.

Thanks in advance.

Vasco Tavares

Frank · 1 March 2018 14:03

This shipping option is only availbale for premium subscribers. Choose standard delivery instead.

Vxc76 · 1 March 2018 14:21

Hello Frank

But i have this option on the app

Vxc76 · 1 March 2018 14:22

Ohhhh sorry you’re right.
I misunderstood.

Thanks

Vxc76 · 1 March 2018 14:23

But i heard that the card was free.
Must i do something else ?

Vxc76 · 1 March 2018 14:30

In my app i get this.

Vxc76 · 1 March 2018 14:30

On his app he gets this

Iskender · 1 March 2018 15:02

Be sure you update the app to the latest version

markthehipster · 1 March 2018 15:08

Also 10euro initial top-up is needed, which then you can spend / send to others.

anon33247966 · 1 March 2018 16:13

If you have a virtual card active, please terminate it. ️

If your account is empty please top it up so you can get a free Reolut card.

Vxc76 · 1 March 2018 17:14

Hello !

I had the latest version because i downloaded it today.
I top-up €20 also.
and i didn’t request the virtual card.

The problem was solved talking in the chat "client support/problem"
Everything is fine now.
In case of similar trouble i recomend talking in the chat.

Thanks for your replies.