Can't get a reply from support, very important matter, pls help


#1

Can you pls help me, I’m not getting replies from support and it’s an important sum of money


#2

Hi @Ame,

Welcome to our community page. Our support team team is receiving a high volume of requests. Be sure they’ll get back to you as soon as possible.

In the meantime, send me a direct message with your phone number associated with your account so I can take a look.

Best,

Andreas K


#4

Could you please delete your phone number from here?

I can see that an agent has responded to your query via the in-app support chat. Can you see his message?


#5

Yes, he said thr relevant team is looking into it


#6

How do i delete my number?


#7

Please check your direct message!

I will delete your comment with your phone number


#8

Ok, I think i’ve deleted it, sorry didn’t realise the email conversation was appearing here!