Today I’ve tried 5 different ATM’s, in 5 different banks. The goal was to change the PIN on my new VISA card but I only have the option “withdraw money” (or similar)
In the past, I think we had the ability to change the card PIN on the revolut app (at least I think I did that with my mastercard). Unfortunately, that option is not available anymore.
Yes, reports here show that in UK or Poland you can change… but when I first got revolut (mastercard) back in April, this year, I was able to change the PIN, not in a ATM but on the app. I don’t know why this was discontinued, but unfortunately now we don’t have a way to change the PIN on both VISA and Mastercard.
Yes, that is how it was. It changed. It might have to do with customer complaints: bad UX, because to update the PIN on the card itself, one had to use it at least once for a chip and PIN transaction. I have no idea how reliable this was.
Hi @anon33247966!
It wasn’t a purchase, so I don’t have receipts. I was just trying to change my PIN code on my VISA card. But yes, I know the bank’s ATM name and location.
I have tried in Germany machines of the “Sparkasse” and “VR Bank”, unfortunately without success.
VR Bank does not offer me the dialog for the PIN change, Sparkasse bring at the end an error message that this is not possible with this card.
Hey @CharlesPC I looking for the ATM that you talked about. Did you have an address or can you point it in google map or provide any help to find it please? It will be great
Thanks in advance
Almost 4 months later and a LOT OF ATM’s and still can’t change the PIN code…
What is strange is that I’ve created today a revolut account for my sister, and ordered a new card and she got a chance to choose the PIN of the new card.
I didn’t got that change. Please, explain me, how can I change the PIN code of my card?
Seams like new users get “everything”, but us, long time users, don’t get anything.