Can't change address - stuck in waiting list

I’m currently staying in Singapore and registered with my local address, not knowing that your services are unavailable here. I can’t seem to make any changes through the app, because the only visible thing is the waiting queue. Is it possible to re-register for your services, and if so, how may I do that?

I don’t know how your app looks like… Is there possibility to chat with support?
If not- try contact them via DM on Twitter or ask @AndreasK in here.

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Hi there. Are you a legal resident in the EEA?

Hi Andreas, yes I am.

I’ve terminated the previous account. You should be able to sign up again now using an EEA phone number and address.

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Thanks for the assistance Andreas!

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If i move permanently to South Africa,can i change my private details or must i keep my adress from Germany?And whats about the phonenumber?Hi AndreasK am Peter

Hi @AndreasK,
I’m having the same issue and have an EEA passport. Would you be able to terminate my account too please?

Hi there,

I have recently relocated to the UK from Australia (dual citizen).I’d like to deactivate my spot in the Aus queue and reapply in the UK. Is that possible?


hi @AndreasK can you help me ? i m in Malta but because of the situation now i can not upload the id card i still don’t have it, i was thinking if its possible to change my Macedonian address ?