Can't add debit card


#1

after enter all information about debit card, waiting window show on top. card not added.
cellphone CAT S50, android 4.4.2.

Credit card added already.

money transaction also do not smoothly - i see waiting window. to see money transfer (from credit card) need restart application.


#2

Hi @Shebada,

The issue might be the old android OS you’re using.

At the moment our app is available for iPhones (iOS 8), iPads or Android (4.3) supported phones with a minimum screen size of 3.5 inches.

Unfortunately Android tablets are not currently supported.

Best,

Andreas K.


#3

Hi, thanx for responding

my device is not a Android tablet
my device is CAT S50 cell phone with 4.4.2 android version, screen 4.7" inches

the best
Robertas


#4

Apologies I misread that :slight_smile:

Are you able to reach me via DM so that I can take a closer look into your account?


#5

we all people :wink:
what mean “DM”?


#6

Direct message, you should be able to click on @AndreasK 's profile and then send him a private/direct message via that.

Hope that helps! :slight_smile:


#7

Problem solved:
At bank internet account i make allow to use debit card on internet transactions.

Debit card added.