Can't add debit card


after enter all information about debit card, waiting window show on top. card not added.
cellphone CAT S50, android 4.4.2.

Credit card added already.

money transaction also do not smoothly - i see waiting window. to see money transfer (from credit card) need restart application.


Hi @Shebada,

The issue might be the old android OS you’re using.

At the moment our app is available for iPhones (iOS 8), iPads or Android (4.3) supported phones with a minimum screen size of 3.5 inches.

Unfortunately Android tablets are not currently supported.


Andreas K.


Hi, thanx for responding

my device is not a Android tablet
my device is CAT S50 cell phone with 4.4.2 android version, screen 4.7" inches

the best


Apologies I misread that :slight_smile:

Are you able to reach me via DM so that I can take a closer look into your account?


we all people :wink:
what mean “DM”?


Direct message, you should be able to click on @AndreasK 's profile and then send him a private/direct message via that.

Hope that helps! :slight_smile:


Problem solved:
At bank internet account i make allow to use debit card on internet transactions.

Debit card added.