Cant Activate my Card


#1

It says “Reviewing your documents, it takes up to 10 minutes” for 10 days now!

I cant gain my PIN. Please help!


#2

Hi! This usually means that the picture of the document is unreadable :slight_smile: You have to contact support and they’ll verify it for you! You can reach them faster via Twitter (@RevolutApp) or on Facebook: https://facebook.com/revolutapp


#3

Thanks Costin. Still, it would be proper if an error message would appear, asking me to resend the documents. I’m waiting for 10 days.

Cheers anyway!


#4

Hello @eftaxiaskostas

It seems that it’s all sorted :slight_smile:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K.


#5

Am having the same issue - am finding the support team extremely unhelpful. Same issues with verifying identity


#6

Really sorry to hear that. I think we have resolved the issue now.