can't access the Revolut app anymore


#1

Hi,
the app has stopped working a few days ago. Anytime I try to log in from my phone, I get a message saying “Unfortunately, the Revolut app has stopped working”, and then the app turns off. This happens while the app is opening, ie even before entering my log-in details.
I tried to uninstall the app, and re-installed it again. But the problem remains.
Can you please help? I really need to access my account asap…

Thanks,


#2

Are you running Android 4.4 or newer?


#3

Hi,

I have Android version 6.0.

Thanks,


#4

Damnit, where is the ouija board again?

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@AndreasK :wink:


Alright, alright, ouija boards are usually known for demons and I really dont want to compare nice Andreas to that - even though, on a second thought, I have been waiting for quite a few days for a response from the team :wink:


#5

Hey. Can you please send me a direct message so that I can help you?


#6

hey, sure… but how do I do that?


#7

Go on my profile to find messages! :slight_smile:


#8

cool, I just did :+1:


#9

Hi there, i have the same problem, i updated my Android to 5.0 and Revolut app stopped working. Every time i try to open it it says "Unfortunately, the Revolut app has stopped working. Could you please advise. Thanks


#10

Hey! Really sorry to hear that. Could you please delete and reinstall the app?