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Regarding your transfer, just to clarify Revolut does not charge a fee to top up your account via bank transfer.
Your transfer was a SWIFT transfer.
If your bank is located outside of the E.U. or is not denominated in Euros, then your transfer will be sent via SWIFT (Society for Worldwide InterBank Financial Telecommunications). This means that your bank (and/or an intermediary bank) may charge you an international transfer fee.
With SWIFT transfers there are a few things to bare in mind:
Your bank is likely to charge a fee to make a SWIFT transfer to Revolut.
When your money is in transit, it may be processed by an intermediary bank. They may also deduct a handling fee.
The amount you receive in your Revolut account therefore may be less money than you sent.
As banks charge different amounts and are not always transparent, we cannot provide an accurate amount you would be charged.
You cannot see this in your Revolut account, as we can only amount we have received. However you can contact our support and we can try trace the transfer to see when the charged incurred.
@badskittler our phone line is now only available to block a card.