Hi, I’m using android device, when I want to access statement window for a transaction (to save as pdf or print), the window only briefly flashes and returns to transaction overview without letting me save/print. This is soooo annoying as I need the statement for work related expenses. I used Revolut on purpose to trace expenses easily and now I can’t produce a statement…
it’s samsung S5, Android version 6.0.1
Last question: do you receive any specific error, probably related to “XXXX has stopped”?
How many of them, if any? What do they say?
No, nothing. The statement export screen briefly appears and I’m back on the overview screen of the transaction, don’t even have a chance to choose any option. No errors or messages. I’ve tried logging out and in, even reinstalling the application but it didn’t help.
I don’t know if you’re still facing the problem or interested in solving it, but, just in case… do you have any “printer plug-ins” installed on your phone?
You can check in Settings > Printing
No, no plugins. I tried with samsung printing service on and off. No difference… i need the statement to get expenses back from my employer and it’s over £100! I’m really pissed off with Revolut!
Hey again @Micro_Hultaj
The only idea that comes to my mind is
- In Settings -> Apps, clear data and cache for the Print Spooler
- In the same place, disable (not turn off) Samsung Printing Service
- From the Play Store, install Google Cloud Print
And see if that makes any difference. Also, I’m pretty sure should be able to provide you with a statement if asked when you’re facing this kind of problems… (can they, @AndreasK?)
It didn’t help… it’s really annoying. Support tell me that somebody’s working on the solution but it doesn’t sound convincing… why can’t we just access account online?
Could you please drop me a direct message with your phone number associated with your account?
If I only knew how… can’t see a “private message” button anywhere, any help?
Just did it for you