Can't access old phone number

Hi there,

Is there a number I can ring to speed up the process or do I need to go through a messaging process to get my phone number updated to my latest?

Typically I left this last minute!


Ask the support chat

I’ve contacted them through Facebook. (Don’t have twitter). Can’t seem to find support chat on the website.

It’s through the app

Hey @Thorpy,

I think we’ve resolved this, on Facebook :tada::balloon:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K

1 Like

Hello @ AndreasK

I have similar problem where I have changed phones and number and can no longer access my account via the app.

Tried the in app support several times but with the long waiting and obscure opening times etc I have been unable to get it resolved.

Would appreciate if you could assist.


Hi @Balloo! Sure :slight_smile:

Can you drop me a direct message with your phone number associated with your account?

Hi - I created a new account quite a while ago, but haven’t really used it - I have changed my phone number and have tried to sort it out on the app, but can’t - are you able to help - I can’t get into the app to do any chat hence this message, thanks, so much, Alan

I’m having the same issue and new to this site and would appreciate any help please