Can't access old phone number


Hi there,

Is there a number I can ring to speed up the process or do I need to go through a messaging process to get my phone number updated to my latest?

Typically I left this last minute!



Ask the support chat


I’ve contacted them through Facebook. (Don’t have twitter). Can’t seem to find support chat on the website.


It’s through the app


Hey @Thorpy,

I think we’ve resolved this, on Facebook :tada::balloon:

Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K


Hello @ AndreasK

I have similar problem where I have changed phones and number and can no longer access my account via the app.

Tried the in app support several times but with the long waiting and obscure opening times etc I have been unable to get it resolved.

Would appreciate if you could assist.



Hi @Balloo! Sure :slight_smile:

Can you drop me a direct message with your phone number associated with your account?