Can't access account after it has been blocked for ID verification


#1

A while ago my account was blocked and ID verification was required. After I sent the picture of my ID to Revolut, it was never verified even after many tries of contacting the in-app support. After some time, I could not access the support at all anymore, therefore I thought reinstalling the app would help. After I did that, the app asked me to put in my phone number, and once i did that, a pin code, after which a message like “something went wrong. Try again later” would always come up. What should I do?


#2

Hi there.

Thank you for contacting us.

Could you please send me a direct message with your phone number associated with your account so I can help?

Best,

Andreas K.


#3

hello,
thanks for getting back so quickly!
the number is +37061207909, I am pretty sure, since I signed up about a year ago.

Dite.


#4

Hey! This is a public post, could you please drop me a direct message?


#5

hi, how can i do that?


#6

i am facing the same problem

and no answer from support chart in the meantime
can you pleae help


#7

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#8