I just installed the Revolut app (Android) and created an account. Now that i launch the app the only thing I’m allowed to do is verifying my identity, which I’m not able to do…
I tried using my identity card, but document scan does not work: scanning the main side is successful, but on the back side the app never takes the picture and I’m stuck here!
I also tried with my driving license. Picture taking is manual here so worked fine. But after uploading documents I got a message saying it was unable to verify my identity, even though pictures looked correct.
It seems I cannot do anything on the app as long as my identity has not been verified. Even contacting the support throws me back to id verification…
How can I get out of this situation ?