Cannot verify identity online


#1

Hi all, I can´t verify my identity since one day. No chat agent is available. How can I get a “live agent”. Scanning failed, there I attached the documents in the chat tool, but nothing happens. What is the mail address of the support team?


#2

Hi, I seem to have that problem too! Have sent my documents but nothing has changed. Really want to top up more as I am travelling soon!


#3

Me too. But chat isn´t available


#4

Hi guys. Your queries have been already escalated. Please allow time and a member of our team will get back to you as soon as possible.


#5