I grew quite a large (and distinguished) beard since I took my passport photo. I don’t have any other form of identification. The app says that it cannot verify my identity after many attempts - I don’t want to shave my beard so is there another way someone can take a look and verify that I am who I am?
Thanks
Can you use another ID document ( driving licence, passport… )?
Maybe the simplier way is to redo your ID 
, or your driving licence since it may be a little quicker.
Goof luck 
Try to contact support in app 
They will do manual verification for you👍
Expect some waiting times for support .
Make sure you type: ** live agent** to get past Chatbot
her name is Rita, not “chatbot”
I know ,but easier to say chatbot cause it’s in chat
Otherwise next question would be- “ who is Ritabot “
And here we are, using “her” or “he” for bots 
They will rise and take over the world #skynet
Seriously though, a live agent should indeed be able to help you. People shouldn’t have to redo their ID every time they grow a beard or shave 
thanks I’ll try that
Hi,
live agent will do it. Otherwise maybe one member of :r: support can contact you via PM.
PS. probably the best “bug” I read about so far 
Best,
I too am having a problem. Not only are the photos on my driving licence and passport quite old and my face has shrunk with age a bit! But, I also now have a beard. I’ve had a very slow chat conversation without any material help but was told to try again which I’ve done. Not a very full-proof system for a company/bank which has grown fast. Also there no longer seems to be a chat facility on the app. Quite a job finding the support. Would have been disastrous had I been abroad.
Im in the same boat now, can’t access the app due to my face no longer matching.
Can only chat in the app, which I obviously can’t access.
Anyone figure a way around this?