Cannot verify account, need help!

@AndreasK Hi there, could you please help me? Having issues verifying my account. Have tried a number of times (with clear picture of passport + selfie), but it keeps getting declined. Not it’s saying something went wrong, try again later, every time I try! I have also tried the live chat but am not getting a response. Could you please advise?
Thank you!

Hello I need to transfer money net back but I am not verified can you send it back

You’d better contact in-app support. Write them your problem then type live agent.

Also: verify your account. :man_shrugging:t3:

Hi AndreasK,

I had transfered money from my bank account to my revolut account as i needed to transfer it to a friend urgently.
However, now i am stuck on the ‘we need more information’ page since Thursday and can not get into the app to take back my money.
Can you help please??


Hello Andreas. I have problem with my verification and I can’t use the app chat because it stuck on pending verification, as you can see on the attachment. Thank you!

Hello i need help
How long Is gonna take to verify my passport ?

Hello can you help me im waiting for verify my identity

I have tried to verify my account using a United Kingdom driver’s license but I keep getting this message saying that I can’t verify my account can someone please help me

Hi I have a problem, I don’t have my old email adress so I can’t verify and login to my account. How I can change my mail to get back my account? I have only phone number :confused:

Hello, I have a problem, I had an issue with generating an account statement from the app, and got advised by chat to reinstall it. I did just that and now I cannot log in. I do not get the confirmation email to my Gmail inbox. I waited and waited, clicked resend etc. but it just doesn’t go through.

I obviously checked spam, junk, trash and did an advanced search but there are no mails. It seems I can get emails for no-reply@revolut because I do see some mails from this address like for example "Michal, we’re updating our crypto terms for Standard users"

Please help

Hi does my passport need to have a valid date on it I have one but it’s out of date to verify my account. Can I use my public service card to verify its photo Id I’m from Ireland

Hi I am having the same trouble with my mother’s account as she doesn’t have a passport what can I do for her?

Yeap problem. I am trying to verify my wife’s account and the system does not find a face on the ID… i tried several times but it doesn’t. What else can I do? My ID was older and in bad situation and got verified, and my wife’s its newer version and better condition…

Hi! I am not able to Verify my account. I have a Spanish residence NIE and I already saw that many people are not able to verify automatically with the same document. Is it possible to verify manually? I can send my documents in order to verify.