Cannot verify account, need help!

[capital]

@coreyrae

I was under the impression that you could use your virtual card without having to verify your account until you top up £200 or more.

Not sure where you got this information from, but I’ve never heard of this claim before.

@coreyrae

“verify my account” to use my virtual card.

@anon33247966

Once you have signed up you will have to verify your account. You need to verify your identity in order to top up and use your Revolut account. This policy is in line with a UK banking regulation called 'Know your Customer’ (KYC) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure.

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@coreyrae

The issue is, my phone’s camera is broken so I’m unable to take pictures on it

@capital

One alternative solution would be:

-1) Use a (non-phone) camera to take a focused photo of your verification documents.
-2) Transfer the photos to your smartphone.
-3) Upload the photos to the support chat.

@capital

Tap the paper clip icon to attach an image in Revolut chat.

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@coreyrae

Wouldn’t me topping up my account with money be verification?

No.

Topping up your :r: account is not equivalent to verifying your identity, as it is only the submission of a payment method (for topping up.).

In addition, payment methods (such as debit/credit cards.) can be stolen. Therefore to ensure the integrity of the global financial system, safeguards are put in place (KYC/AML regulation, laws and policies.) in order to prevent this from happening.

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@coreyrae

the forms of ID you allow (passport or driving licence) I don’t have as I’ve never driven before and I’ve never left my country.

You can apply for a provisional driving licence without having driven before, or having taken and passed the driving exam.

Apply for your first provisional driving licence

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@coreyrae

I can’t find a way to put the money back in my bank account where I originally transferred it from and I’m really worried I just lost £11 which I won’t be able to get back.

You can contact :R: customer support to have the original sum (of £11) revert back to your original payment method (but not to a new payment method/bank account.).

@anon33247966 can help with this.

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@coreyrae

I was under the impression that you could use your virtual card without having to verify your account until you top up £200 or more.

As far as I am aware, it is not possible continue having and using a Revolut account without undergoing identity verification.

@anon33247966

Due to the sensitive nature of our work, which involves moving large amounts of funds on a daily basis, we are obliged to comply with government regulations regarding money laundering, fraud or even terrorism funding. Once we can safely determine the source of the funds being uploaded and passed through our system, we can raise your top up limits to ensure you can continue to use our service without any issue.

We understand that it is a hassle to have to provide this documentation, and we also understand that this is highly sensitive information, which is why we ensure to comply with all relevant data protection and data privacy regulations and EU directives.