Hi, I just made a Revolut account and topped up with £11, then I made a virtual card and it told me that I have to “verify my account” to use my virtual card. The issue is, my phone’s camera is broken so I’m unable to take pictures on it and the forms of ID you allow (passport or driving licence) I don’t have as I’ve never driven before and I’ve never left my country. I’ve lived in England my whole life and never had the need for ID so what am I to do with the £11 I topped up in my account? Is it just stuck in there with me being unable to use it? I can’t find a way to put the money back in my bank account where I originally transferred it from and I’m really worried I just lost £11 which I won’t be able to get back.
EDIT: The virtual card I made has all the digits masked out and whenever I try to find out what the details of the card I created are, it tells me to verify my account. Wouldn’t me topping up my account with money be verification? I’m just very confused because I don’t have any of the forms of verification that you ask for and even if I did, my phone camera is broken so I don’t know how I could send it as you can’t upload pictures and you have to take the photos then and there with your phone. I really just want to find a way to get my money put back into my account or for me to be able to use my virtual card. I was under the impression that you could use your virtual card without having to verify your account until you top up £200 or more.